At Perfectly Average, we aim to keep our customers happy and satisfied at all times. However, if you are not satisfied with your purchase and are willing to return the product(s), our easy 15-day return policy will make it easy for you. We also accept partial refunds in case you only want to return some of the products from your order and not the entire order. Our customer support team will be happy to assist you, write to us at email@example.com
Please keep the following things in mind before returning any product:
- You need to raise a return request within 15 days from the date of receiving the product(s).
- You need to ensure that the product(s) are in original saleable condition, i.e. unworn/unused, with all tags intact. Items without the tag will not be accepted.
- Please note that we are unable to return any orders without the original perfectly average invoice of the product(s).
- For guest users, in case of return(s), provided the conditions mentioned above are met, signup is mandatory.
HOW TO RETURN PRODUCT(S)
You can easily return products by following these steps:
- Contact our Customer Support Team via email (firstname.lastname@example.org) within 10 business days of receiving your order.
- Provide your Order ID details and your request to return/replace/ refund the order. (Kindly email an image of the product and the invoice for our reference)
- Re-pack the product with the original packaging and the invoice.
- We will arrange for a return pick-up for your order(s). The courier executive shall help seal the packaging and pick up the order from the shipping address within 5-7 working days.
(Please note that we can deny the refund for the product(s) if not found in the original condition with all labels intact, or found to be used/damaged/soiled/washed/altered or worn (other than to try the item on).
How will I get refunded for the returned orders and how long will this process take?
For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 7 business days of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 7 business days of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.
In addition, we also provide the hassle-free option of refund through PERFECTLY AVERAGE store credit, which can be used during future purchases.
Cancellation policy before shipment:
If the order or the product(s) that you want to cancel have not been shipped yet, you can write to our customer support team on email@example.com.
In such cases, the order will be cancelled, and the money will be refunded to you within 7 business hours after we duly process the cancellation request.
Cancellation policy after shipment:
In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.
What is the estimated delivery time?
We usually dispatch most orders within 1-4 business days (excluding Sundays and public holidays)
- Though we keep 95% of our catalogue in our inventory, certain products need to be sourced directly from the brand itself so that we can live up to our promise of providing fresh, non-expired products.
- While we are trying our best to avoid this situation, these products might delay your order. However, in the case of international orders, product delivery may get delayed due to reasons attributable to logistics, public holidays, etc.
- If you are ordering our products from a Mega Sale event, dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within 5 days of the order date.